Terms of Service

1. Parties and service

Spindeo is a web-based production tracking application provided by Pumpmedya Yazılım ve Dijital Pazarlama Anonim Şirketi ("Pumpmedya"), a company registered in Türkiye.

These terms form the agreement between the company using the service ("Customer") and Pumpmedya. By creating an account you accept them. A person who opens an account for a company confirms that they are authorised to bind that company to these terms.

The service is intended for businesses that use it in the course of their trade or profession.

2. Account and responsibility

You are responsible for keeping your credentials confidential and for all activity under your account, including the activity of users you add to your company.

You must provide accurate information and keep it current. Tell us immediately if you suspect unauthorised access.

3. Plans and payment

The production tracking module is offered on a free plan. Other modules are unlocked through monthly or yearly subscriptions. A subscription renews for the same term at the end of each period unless cancelled.

Fees are charged at the price and currency shown at purchase. Price changes do not affect the current period and are announced before renewal.

If payment fails, paid modules become read-only. Your data is not deleted.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles payment, invoicing, taxes and refunds; your invoice is issued by Paddle.com.

4. AI services and credits

AI Assistant and AI CAM use artificial intelligence models to produce answers and proposals. These outputs may contain errors; checking them before you rely on them is your responsibility.

Content you send for an AI task (questions, part models, drawings and related records) is passed to our AI service provider only to carry out that task. The provider does not use it to train its models.

CNC programs prepared with AI CAM are also subject to the responsibility statement you approve separately. A program cannot be downloaded before that statement is approved; the approval is recorded with the approver, the date and the version of the statement.

AI tasks are measured in credits. Monthly credits included in a plan reset at the end of the month and do not carry over. Purchased credit packs remain valid while your account is open. Credits cannot be exchanged for cash or transferred to another company. Credits for a task that fails because of a fault on our side are returned.

5. Your data and personal data

Data you enter remains yours. Pumpmedya processes it only to provide and maintain the service and to meet legal obligations.

When you enter personal data about your employees, customers or suppliers, your company is the data controller for that data. Pumpmedya processes it as a data processor, only on your behalf and to provide the service. Informing those people and, where required, obtaining their consent is your company's responsibility.

Pumpmedya takes appropriate technical and organisational measures to protect data. If we become aware of a security breach affecting your data, we notify your company without undue delay.

When a subscription ends you are given a reasonable period to export your data.

6. Intellectual property

The Spindeo software, interface and content belong to Pumpmedya. You are granted the right to use the service for the term of the agreement; no other right in the software is transferred.

Outputs you produce in the service (including reports, quotes and CNC programs) belong to you.

7. Acceptable use

You may not use the service for unlawful purposes, to infringe the rights of others, or in a way that threatens the integrity of the system. This includes unauthorised security scanning, reverse engineering and automated bulk data extraction.

Accounts in breach of these terms may be suspended.

8. Availability and limitation of liability

We make reasonable efforts to keep the service available; maintenance and force majeure may cause interruptions. We recommend that you regularly export and separately keep your important records.

To the extent permitted by law, Pumpmedya is not liable for indirect damages such as loss of profit, loss of production or loss of data. Total liability will not exceed the fees paid in the 12 months before the event.

These limits do not apply to damage caused by Pumpmedya's intent or gross negligence, or to harm to a person's life or health.

9. Termination

You can close your account at any time; cancelling a paid subscription is governed by the Refund and Cancellation Policy.

Pumpmedya may suspend the account or terminate the agreement for a serious breach of these terms. Where the breach can be remedied, we notify you in writing first.

When the agreement ends, your data is deleted at the end of the export period. Records we are legally required to keep are retained for the required period.

10. Changes and governing law

These terms may be updated; material changes are announced by email before they take effect.

This agreement is governed by the laws of the Republic of Türkiye. The courts and enforcement offices of Ankara have jurisdiction.

11. Contact

You can reach us at [email protected] for questions about these terms, your account or billing.

Postal address: Konutkent Mahallesi Dumlupınar Bulvarı Sisa Kule No: 381/AK, 06810 Çankaya/Ankara, Türkiye.