Refund and Cancellation Policy

1. Free plan

The production tracking module is free; no payment is needed to use it. You can try the service as long as you like before unlocking a paid package.

2. Cancelling a subscription

You can cancel at any time. Cancellation takes effect at the end of the current billing period, and you keep access until then.

After cancellation, paid modules become read-only. Your data is not deleted.

3. Refunds

If you are buying a paid package for the first time, we refund your payment in full if you ask within 14 days of purchase.

For renewal payments, a refund is considered where the service was not used during that period.

For credit packs, we refund your payment within 14 days if none of the purchased credits have been used. A credit pack that has been partly used, and monthly credits included in a plan, are not refunded.

If the service is unavailable for an extended period because of us, we refund the fee for the affected time.

4. How to request a refund

Email [email protected] from your account address.

We review requests within 5 business days. Approved refunds go back to the original payment method and may take a few business days to appear, depending on your bank.

5. Seller

Sold by Pumpmedya Yazılım ve Dijital Pazarlama Anonim Şirketi, Konutkent Mahallesi Dumlupınar Bulvarı Sisa Kule No: 381/AK, 06810 Çankaya/Ankara, Türkiye.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles payment, invoicing, taxes and refunds; your invoice is issued by Paddle.com. The invoice is emailed after payment. Refund requests can be sent to [email protected] or directly to Paddle.com.